Team Leader Service Desk NL/FR


  • Coordinate the IT Support Engineer team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture in team members
  • Evaluate and assess service delivery performance metrics and carry out survey on clients to weigh the level of service delivery in the company
  • Keep record of daily operations at the desk for tracking of customer needs, services rendered and future reference
  • Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness
  • Delegate specific service desk responsibilities to team members to create specialization and increase service delivery pace
  • Review all client complaints, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
  • Observe service desk operation techniques to determine how effective they are and implement new techniques when old ones are ineffective.
  • Ensure that Group’s Standards are met.
  • Bachelor’s degree in information technology or computer science.
  • French / Dutch / English written ans spoken
  • Knowledge about Service Desk systems and IT Tools, Microsoft Technologies and IP-based protocol, ITSM tool such as Service NOW
  • Monitoring tools such as CACTI
  • Deployment tools such as BMC
  • ITIL Foundation or higher.
  • Experience of coaching and/or mentoring staff.
  • Experience of managing the work of others.
  • Knowledge and experience of best practice in customer service and/or IT service management.
  • Ability to work under pressure
  • Good time management skills.
  • Good interpersonal skills.
  • Ability to troubleshoot complex hardware and software issues.
  • Excellent written and verbal communication skills.
  • Ability to think critically.
Organisatie- en afdelingomschrijving My client, a company in fully expansion is looking to hire a skilled IT Sevice Desk Team Leader to assist their clients with all IT related technical support issues.Aanbod
  • A job with multiple variations tasks
  • A good salary package with a company car 
  • An IT job in a company with fully expansion
*Deze functie staat open voor iedereen. Ongeacht gender, seksuele geaardheid, origine, filosofische of religieuze overtuiging, leeftijd of handicap.
Heb je nog vragen?
Christoph Maassen Managing Partner & Senior Headhunter +32 492 97 21 96
Team Leader Service Desk NL/FR Vacature informatie
IT Infrastructure
Vast contract
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