Support Officer Level 1 & 2 Zaventem (French & Dutch)

Functieomschrijving

As a Support Officer, you will:

• Provide technical support to users of computers and applications, including hardware, general software, and our proprietary software programs.
• Offer first and second line support.
• Initially attempt to resolve issues directly, provide appropriate referrals, or arrange for an on-site technician if necessary.
• Handle problem reports or inquiries submitted by customers via phone or email, and respond accordingly.
• Document issues and the solutions implemented.
• Manage warranty requests for hardware problems and follow up on them.

Profiel

• You hold an IT-related degree and may already have relevant experience.
• You possess strong knowledge in:
  • Microsoft Windows 10 and 11
  • Microsoft Office Suite (Word, Excel, and Outlook)
  • Microsoft 365
  • Microsoft Windows Server 2016, 2019, and 2022
  • Firewalls (Checkpoint), networks, and printers
  • Installation, configuration, and repair of PCs, servers, and networks
  • Proficiency in both Dutch and French is essential.
• You are customer-oriented, communicative, eager to learn, capable of working autonomously, and team-oriented.

Organisatie- en afdelingomschrijving

My client provides software and IT solutions for legal, real estate, and business professionals, enhancing their efficiency and productivity through advanced technology and tailored services.

4oAanbod An open-ended contract 
A modern working environment, activities, sports, relaxation...
An attractive salary and extra-legal benefits 
A great atmosphere among colleagues, with evenings and afterworks on the program 
Remote working, flexible working hours and 12 extra days vacation