Functieomschrijving- On-site work at the client's Brussels office, four days a week from Monday to Thursday.
- Availability for emergency call-outs.
- Collaboration with the technical team in the United Kingdom.
- General on-site support for the Brussels office, including laptop deployments, user account creation, software installation, on-site troubleshooting, hardware setups, and assistance with infrastructure upgrades.
- French speaking with proficiency in English is essential.
- Familiarity with Windows infrastructure (on-premises AD, Azure AD, Office 365)
Extra remaining day :
Performing Hardware and Software Maintenance:
- Execute remote or on-site hardware and software maintenance when necessary.
- Communicate the progress of the client's ticket, informing them of any changes or issues related to their problem.
Incident Tracking and Documentation:
- Monitor incidents in our monitoring system.
- Keep the documentation of our clients up to date.
- Monitor our various dashboards and intervene following our procedures.
- Ensure the proper execution of automated tasks.
Project Management:
- Implementation of projects, either on-site or remotely. These projects will be diverse and may include:
- Migration to Microsoft 365.
- Deployment of workstations using Windows Autopilot.
- Implementation of IaaS on Microsoft Azure.
- Firewall installation.
ProfielPersonal Qualities:
- Attentive to the needs of clients.
- Quick adaptability to the rapidly changing world of IT.
- Sense of humor and effective communication skills with clients.
- Independent and proactive in problem-solving.
- Curious
Additional Assets:
- Previous experience with SME clients.
- Familiarity with remote assistance.
- Possession of IT certifications or extensive experience with Microsoft products.
- A first experience in IT Support is a
Organisatie- en afdelingomschrijvingOur client, a small consulting firm with approximately 10 employees located in Walloon Brabant, is looking for a Support Engineer for a long-term mission with an international law firm located in the center of Brussels. Your role, four days a week, will involve providing internal support to approximately 30 collaborators. You will be managed by the London-based headquarters. On the remaining day, you will work on various projects for other clients.
Aanbod- An additional bonus will be provided if your goals are met.
- Enjoy a comfortable and pleasant work environment in either Brussels and Walloon Brabant.
- Extra Microsoft certifications offered by employer.
Attractive salary with Full package and company car
40 Hours contrat with 12 additional days off