Job description

As part of our department, you’ll be the go-to person for user support and client coordination. Your responsibilities include:

• Providing first-level support to users (handling requests, resolving common issues)
• Diagnosing technical problems related to workstations, office software, and business tools
• Escalating complex incidents to the appropriate technical teams
• Contributing to documentation and continuous improvement
• Managing a portfolio of clients alongside a project engineer
• Participating in account management meetings (needs follow-up, coordination, ticket tracking)

Profile

• Strong service mindset and excellent interpersonal skills
• Comfortable with IT tools and troubleshooting
• Able to collaborate with internal/external teams and clients
• Fluent in French and English (spoken and written)
• Knowledge of other languages is a plus

Organisation and department description Are you passionate about customer service and tech? Join a dynamic team where your versatility and people skills will truly shine! Offer A stimulating environment, diverse responsibilities, and real client engagement. If you enjoy solving problems and building meaningful relationships, this role is for you!