Job descriptionYour RoleAs a Customer Service Representative, you are the key link between customers, sales, and internal departments. You manage the entire sales process from A to Z and ensure smooth administrative operations.
Your main responsibilities:

• Act as the first point of contact for customers in the DACH region (Germany, Austria, Switzerland).
• Process orders from input to invoicing.
• Monitor delivery dates and pricing with precision.
• Ensure accurate administrative handling of all files.
• Respond to customer inquiries via email and phone in a professional and customer-focused manner.
• Support the sales team with reports and overviews.
• Collaborate closely with logistics, finance, and other internal teams.
• Use your accuracy and proactive mindset to keep everything running smoothly and keep customers satisfied.

ProfileYour ProfileWe are looking for a medior-level professional with strong administrative skills and a talent for languages.
You bring:

• Experience in a commercial support or administrative role with customer interaction.
• Knowledge of the order-to-cash process.
• Excellent written and spoken German and English; Dutch is a plus.
• A structured, solution-oriented, and stress-resistant approach.
• Strong Excel skills and the ability to learn new systems quickly.
• A hands-on mentality and a collaborative attitude.

Organisation and department descriptionAre you an administrative multitasker with a passion for languages?Do you thrive in an international environment where you interact daily with customers and colleagues? This is your chance to shine in a dynamic role with plenty of responsibility and variety.OfferWhat We OfferJoin an international and dynamic organization where teamwork and customer focus are key. You’ll have the chance to use your language skills daily and grow professionally.
Our offer includes:

• A permanent contract in a stable, growing company.
• Attractive salary package, complemented by:
• Meal vouchers
• Eco vouchers
• Hospitalization insurance

Flexible working hours and the possibility of remote work.A modern workplace in Lummen with room for initiative.Gliding hours for a healthy work-life balance.A varied role with plenty of opportunities to contribute ideas.

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Ready to take your administrative and linguistic talents to the next level?
Apply today – we look forward to hearing your story!