Functieomschrijving After sales support to customers, including field services, inspections in the workshop, preparation of technical and quality reports.

Your Tasks : 
  • Communicate with customer(s), internal team and factories with efficiency ;
  • Answer general technical requests (emails, phone calls, etc.) ;
  • Analyze warranty requests and give proper feedback to customers, following the guidelines and warranty policy ;
  • Organize service cases documentation electronically and in hard copies (if needed) ;
  • Ability to make use of the available systems to manage after sales, services cases, check specifications, generate documentation and reports ;
  • Perform inspections (electrical, mechanical and visual) for after sales and quality cases and report accordingly ;
  • Perform field visits (technical problem, warranty request, services in general) ;
  • Respect the rules and guidelines as established by the company and management ;
  • Answer technical requests from customers (e-mails, phone calls, etc) ;
  • Analyze warranty requests and give proper feedback to customers, following the guidelines and warranty policy ;
  • Lead field visits (technical problems, warranty requests, services in general) ;
  • Prepare offers for service cases, including spare parts when related with after sales issues ;
  • Visit or receive customer for discussion of ongoing after sales cases (under request)
  • Electromechanical Engineer or equivalence
  • French or Dutch native speaker and fluent in English (spoken en written).
  • Good communication skills, organized, promptness, problem solving, assiduity and able to follow strict procedures
  • Experience with electric motors and/or previous experience in after sales is a must.
  • Knowledge on Quality systems and Quality tools (such as FMEA, PARETO and ISHIKAWA)
Organisatie- en afdelingomschrijving Our client is active in the commercialisation of industry products all around the world.
To still develop their client's network, they are looking for a :

After Sales Engineer AanbodA permanent contract into a great and ambitious multinational company with possibilities !!
Heb je nog vragen?
Bénédicte Dance Senior HR Consultant Select Mont-Saint-Guibert +32 10 75 05 36
AFTER SALES ENGINEER Vacature informatie
Techniek - andere
Vast contract
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