Functieomschrijving After sales support to customers, including field services, inspections in the workshop, preparation of technical and quality reports.

Your Tasks : 

• Communicate with customer(s), internal team and factories with efficiency.
• Answer general technical requests (emails, phone calls, etc.).
• Analyze warranty requests and give proper feedback to customers, following the guidelines and warranty policy
• Organize service cases documentation electronically and in hard copies (if needed).
• Ability to make use of the available systems to manage after sales, services cases, check specifications, generate documentation and reports.
• Perform inspections (electrical, mechanical and visual) for after sales and quality cases and report accordingly.
• Perform field visits (technical problem, warranty request, services in general).
• Respect the rules and guidelines as established by the company and management 

Profiel

• Electromechanical Engineer
• French or Dutch native speaker and fluent in English (spoken en written).
• Good communication skills, organized, promptness, problem solving, assiduity and able to follow strict procedures
• Experience with electric motors and/or previous experience in after sales is a must.
• Knowledge on Quality systems and Quality tools (such as FMEA, PARETO and ISHIKAWA)

Organisatie- en afdelingomschrijving Our client is active in the commercialisation of industry products all around the world.
To still develop their client's network, they are looking for a :

After Sales Engineer AanbodA permanent contract into a great and ambitious multinational company with possibilities !!