CUSTOMER SERVICE ASSISTANT

WaterlooIAndere sectoren

Functieomschrijving

Main activities to cover:

1. Correct and timely customers’ orders/demands handling
• Orders and pre-orders processing
• Invoicing and credit note handling
• Claims handling and follow up
• Communication (both internal and external)

2. Customer relationship
• Develop the relationship with the customers daily
• Occasional visits on the field: customers premises and fairs
• Pro-activity and anticipation of their needs

3. Internal relationship and team working
• Establish and optimize the relationship with the colleagues, from the Sales but also the other departments, to increase the service to the Customers.
• Create a special link with the Sales Manager in charge of the Customers.
• All Customer Service Assistants must be polyvalent and be able to be “back up” of the other members of the team.

4. Commercial Skills:
• Master the yearly commercial conditions
• Have an excellent knowledge of the promotions, tarifs, discount system, etc.
• Understand the customer’s needs to increase their purchase products
• Develop knoledge of Sales techniques 

Profiel

KNOWLEDGE/EXPERIENCE/COMPETENCIES:

• Good knowledge of Outlook, Word and Excel
• Experience with ERP and/or CRM tools
• Service and Customer oriented
• Execution excellence: organized, precise, and tactful
• Excellent relational capabilities
• Proactivity, ownership and high sense of urgency
• Communicative with strong writing capabilities
• Ability to work to deadlines in a fast-paced environment
Very good knowledge of French, English, Italian
• Experience in a customer service environment is required.

Organisatie- en afdelingomschrijving

For our client located near Waterloo, we are looking for CUSTOMER SERVICE ASSISTANT.

Aanbod

Permanent contract, attractive salary.
Resume in english please.

Heb je nog vragen?
Sarah Doucet Consultant Select Mont-Saint-Guibert +32 10 75 05 30
CUSTOMER SERVICE ASSISTANT Vacature informatie
65420
Verkoop & inkoop
Vast contract
Wat is mijn reistijd?

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