GERMAN CUSTOMER SERVICE ASSISTANT

WaterlooIAndere sectoren

Functieomschrijving

Main activities to cover:

1. Correct and timely customers’ orders/demands handling
• Orders and pre-orders processing
• Invoicing and credit note handling
• Claims handling and follow up
• Communication (both internal and external)

2. Customer relationship
• Develop the relationship with the customers daily
• Understand fully and in-depth the client’s needs and receive their feedback to ensure customer satisfaction
• Pro-activity and anticipation of their needs

3. Process management
• Take ownership and responsibility of processes assigned
• Review the process and propose new ways to optimize it/ integrate data/ etc.

4. Internal relationship and team working
• Establish and optimize the relationship with the colleagues, from the Sales but also the other departments, to increase the service to the Customers.
• Create a special link with the Sales Manager in charge of the Customers.
• All Customer Service Assistants must be polyvalent and be able to be “back up” of the other members of the team.

5. Commercial Skills:
• Master the yearly commercial conditions
• Have an excellent knowledge of the promotions, tarifs, discount system, etc.
• Understand the customer’s needs to increase their purchase products
• Use advanced sales skills

Profiel

KNOWLEDGE/EXPERIENCE/COMPETENCIES:

Good knowledge of Outlook, Word and Excel
• Experience with ERP and/or CRM tools
• Service and Customer oriented
• Execution excellence: organized, precise, and tactful
• Excellent relational capabilities
• Proactivity, ownership and high sense of urgency
• Communicative with strong writing capabilities
• Ability to work to deadlines in a fast-paced environment
• Analytical thinking and ability to prioritize
Fluent in English, French and German. Any other European language is an asset
• Experience in a similar position 

Organisatie- en afdelingomschrijving

For our client located in Waterloo, we are looking for a GERMAN CUSTOMER SERVICE ASSISTANT.

Aanbod

Permanent contract, attractive salary and package.
Resume only in english please

Heb je nog vragen?
Sarah Doucet Consultant Select Mont-Saint-Guibert +32 10 75 05 30
GERMAN CUSTOMER SERVICE ASSISTANT Vacature informatie
65415
Verkoop & inkoop
Vast contract
Wat is mijn reistijd?

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