GLOBAL QUALITY LEADER OF CSC

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Functieomschrijving
    • Engage the Key Cross Functions in driving a proactive approach to deliver timely and best in class Quality Solutions
    • Ensure standard work through development of work documentation and training to standards
    • Ownership/updating of CSC Work instructions/SOP’s documentation
    • Ownership of CSC new hire Training plan
    • Ownership of CSC new hire Onboarding plan
    • Ownership of CSC Quality Audits and related processes
    • Champion complex customer issue resolution by leading problem solving projects within CSC ensuring elimination of the failure making use of Root Cause Analysis Tools or similar problem solving techniques and methodologies
    • Manage cost of Quality
    • Track, report, and review the Quality KPI’s on a regular basis to drive continuous improvement.Establish action plans for Quality KPI’s not meeting goal
    • Prepare Leadership reports on trends/analysis/RCA’s/ for CSC errors
    • Assist in the design and implementation of strategic action/training plans based on results from Quality Defect trends to improve Quality and a reduction of CSC errors
    • Manage the documentation within CSC Libraries on SFDC to ensure it meets ISO requirements
    • Ensure compliance /audit readiness – review all Quality systems and policies annually
    • Develop, train and manage a team of local Quality Specialists at each Pole as applicable
    • Develop KPI’s for Quality
    • Telephone soft skill training/auditing to positively enhance our customer’s interactions with CSC
Profiel
  • Bachelor’s Degree – preferred focus in Business / Supply Chain.
  • 5+ years in a Quality/ Continuous Improvement role
  • Experience in Lean / 6 Sigma (Green Belt / Black Belt), ISO 9001 methodologies
  • Proven problem-solving skills; ability to make responsible decisions in complex situations
  • Demonstrated expertise with Root Cause Analysis Tools (i.e. 5 Why’s, Fishbone, Apollo)
  • Ability to excel under pressure, multi task and prioritize for his/herself and others
  • Experience in building a strong culture of Quality
  • Proficient with Web Analytics tools like Tableau
  • Exceptional and concise verbal and written communication skills
  • Ability to work well in a fast-pace and challenging environment
  • Strong documentation skills with the ability to break down complex processes into understandable chunks
  • Demonstrated expertise of SAP and other software systems (Outlook, Excel, Word, PPT, SalesForce/ Service Cloud Management Experience)
  • Presentation skills
  • Flexibility to work after normal work hours
  • Some travel will be required
  • The selected candidate will work out of one of the following Suez WTS offices geographically:  Oakville, Canada; Trevose, PA USA; Minnetonka, MN USA, Herentals, Belgium; or Budapest, Hungary
Organisatie- en afdelingomschrijving

As the Global Quality Lead on the Customer Service team, reporting to the CSC COE Leader, you are accountable to manage, action and transform the CSC Team in our journey of enhancing the overall customer experience.

Aanbod

We offer a great work environment, professional development, challenging careers, and competitive compensation. 

Heb je nog vragen?
Estelle Marteau Hr consultant Select Leuven +32 16 66 00 90
GLOBAL QUALITY LEADER OF CSC Vacature informatie
66184
Experience I Management I Marketing & reclame
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