Customer Service specialist - Swedish Speaker

TessenderloIBouw, constructie

Functieomschrijving You are driving initiatives and processes that ensure our customer has an unmet experience with the products. You are one of the key contacts for the customers in this Nordics market: you ensure the best processing of their orders, you manage their complaints, you listen and deal with their observations, and you effectively coordinate any of their requests internally.

Key Responsibilities:
  • Customer creation: introduce new customer information/data
  • Order management: respect of the procedures in place
  • Order processing: order entry, order follow-up (price management, credit situation, follow up with production, logistics), invoicing, price management (incl. transport when applicable)
  • Order analysis: review/check customers information, check project information
  • Inform customer (by phone, email) on products availability and any logistics matters
  • Anticipate problems and inform customer and sales manager in case of issues with deliveries
  • Make sure the orders are entered with the right information and deliver as per customer expectations
  • Manage customer complaints (discounts/credit/debit notes) and consider how actions or plans will affect the customer
  • Support in back up for other countries
Profiel
  • Very good knowledge of Swedish and English
  • Commercial education
  • 2-5 years of experience in a similar function
  • strong attention to detail and communication skills
  • knowledge of distribution and sales processes
  • able to work well independently, but also in a team 
  • previous experience with SAP is a plus 
Organisatie- en afdelingomschrijving For an international company based in Tessenderlo, we are looking for a new team member in the Customer Service Team. You are responsible to manage the relationships with a defined customer portfolio in the Nordics Market. Aanbod
  • A job in an international company 
  • flexible working hours
  • attractive salary with benefits like meal vouchers, insurance system, hospitality insurance, bonus system,...
Heb je nog vragen?
Evelien Camps Consultant Office Select Hasselt 011 29 30 59
Customer Service specialist - Swedish Speaker Vacature informatie
93393
Administratieve ondersteuning & secretariaat I Verkoop & inkoop
Vast contract
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