Functieomschrijving

The Customer Service Representative handles customers’ orders and provides them with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. With his/her deep knowledge of systems, processes and collaboration with other departments, the Customer Service Representative will ensure the orders will be delivered on time as per customer request and the inquiries will be answered in a timely and qualitative manner.

Accountabilities:

Processes customer orders according to sales conditions and in line with company policies
Checks and follows the credit situation and the product allocation versus priorities
Handles consignments orders
Provides timely responses to customer inquiries by telephone and/or email consistent with service and quality standards
Works with the customer on shipment planning and if necessary, gives instructions to Distribution Center for the physical preparation of the orders
Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
Provides customer services relating to sales, sales promotions, prices.

Profiel

International trade knowledge/ degree
Good working knowledge of MS Office
Fluent spoken and written language required for the Germany - Benelux area: Dutch, German, French and English
Basic technical knowledge of the product range
Answers first level technical questions
Develops improvement plans in response to customer surveys
Participates in various process improvement initiatives related to Customer service

Organisatie- en afdelingomschrijving Notre client est une société d'envergure internationale, avec un centre de distribution pour l'Europe et le Moyen-Orient.Aanbod Notre client vous propose une période d'intérim avant engagement en CDI.
Salaire en adéquation avec compétences et expériences.

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