Functieomschrijving- Receives, processes and confirms orders to customers (SAP) (European and export accounts)
- Coordinates all relevant activities around the orders
- Creates and maintains customer master through MDO portal
- Checks sales forecasts
- Requests price approvals
- Interacts with production planners
- Updates customer on availability of stock or lead-times
- Makes sure quality matches customer’s requirements
- Requests pre-shipment samples and follows up on approval with customer
- Reserves stock and coordinates order preparation with the warehouse
- Creates CMIRs (customer material info records)
- Organizes logistics to ship the order out
- Generates the invoice or proforma invoice when needed
- Takes appropriate actions in case of complaint (return , replace, credit, …)
- Coordinates problem resolution with the appropriate departments (sales, accounting, traffic, warehouse, labs,…) to ensure customer satisfaction and adherence to company policies
- Back office support for the sales team
- Back up for colleagues
Profiel- Experience in Customer Support
- Customer focused and stress resistant
- Good organization and communication skills
- Pays attention to details
- Able to follow up on various topics at the same time
- Solution oriented
- Pro-active and independent in his/her work
- Good level of English
- Able to work in a team
- SAP knowledge will be an asset
Organisatie- en afdelingomschrijving
For our client located in Wavre, we are looking for a Customer Service.
Aanbod- A temporary contract in an international company with familial values. A CDI is possible but cannot be guaranteed
- A Salary depending on your experience with meal vouchers (8€)