Customer Service Representative - German

HaasrodeIEngineering

Functieomschrijving

In the role of Customer Service representative, you will:

  • Actively support the quoting and supply of products to our channels, customers and Sales team;
  • Act as the first point of contact for fielding channel and in some cases end use customer inquiries and resolving order issues;
  • Be responsible for order and price quote entry
  • evaluate electronic order review and reconciliation;
  • Manage of channel or customer backorders;
  • Generate and review return requests;
  • Issue credits and debits related to order issues and customer returns;
  • Capable of ERP report generation;
  • Act as bridge between Inside Sales, Sales, Channels and Customers;

 

Profiel

For a successful fulfillment of this vacancy, you have: 

  • Experience ERP/order management system (SAP);
  • Knowledge of Salesforce is an asset;
  • Previous Customer Service experience;
  • An excellent knowledge of German, and a good knowledge of English;
  • Be willing to work in a technical environment (technical knowledge is not required!);
  • Ability to multi-task and juggle shifting priorities to satisfy customer requests;
  • Strong communication/interpersonal skills especially over the phone;


Organisatie- en afdelingomschrijving

For a well known and stable company, we are looking for a customer service representative, with a perfect knowledge of German!

Aanbod

In return for your work, you will receive:

  • Interesting salary package, which takes your previeous experience in account;
  • Flexibel working hours, and 3 days a week home office (presence is required on tuesday and thursday);
  • Every other friday you do not have to work;
  • You work 37.25h a week;
  • You have an additional of 7 leave days;
  • Profound training
Heb je nog vragen?
Yana Boulanger Regional Manager Office +32 16 66 00 92
Customer Service Representative - German Vacature informatie
105191
Transport & logistiek I Administratieve ondersteuning & secretariaat
Interim
496/BUOP
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