• The Phone Support Professional is responsible for the first line technical support of the customers and sales.
  • On a second line support level he/she is responsible for solving technical issues and organizing hardware repairs for which he/she has to involve other service employees within the organization
  • The Phone Support Professional is also responsible for the follow-up towards the customers. In case of a conflict or disagreement he/she needs to involve the sales representative to ensure the customer satisfaction.
  • Working with the administrative tools and procedures that are in place.
  • Contacting our suppliers concerning technical issues or product improvements to grant solutions towards our customers.
  • The Phone Support Professional is responsible for the administration and quotation of repairs towards our customers.
  • During contact with the customer the Phone Support Professional is responsible in seeing opportunities for sales or service leads.
  • Occasionally there will be onsite customer support.
  • Executing the safety and environmental policies and reporting the non-compliant situations. Obtaining expert advice about Health, Safety & Environment
  • Affinity with IT/software
  • Fluent in 2 or more of the following languages: French/Dutch/German/English, any additional language is an asset
  • Customer friendly, diplomatic, good communicator
  • Quick learner / capability to absorb technical information quickly
Organisatie- en afdelingomschrijving

Our client is an international manufacturer and marketer of complete solutions that identify and protect people, products and places.
They are currently looking for a Phone Support Professional to join our Technical Services team in Zele.

  • Permanent position - based in Zele
  • Pleasant working environment in a growing company
  • Attractive salary package with extra benefits
  • Possibly to join a established and stable company
  • Extensive (on the job) training and support from the organisation
  • International working environment (worldwide multinational)
  • Guidelines, procedures and policies are available to support you in your job
Interested? email me or call me 0473/88 40 63

Heb je nog vragen?
Johan Verhoeven Istorm Ghent +32 9 261 51 74
TECHNICAL SUPPORT Vacature informatie
IT Infrastructure I IT Others I IT Applications
Wat is mijn reistijd?