LeuvenIMedische-, sociale- en gezondheidszorg

  • You speak with the different users and teams, you analyse their requests and use these to improve the software and processes.
  • You develop and provide training on the new processes.
  • You work in close collaboration with the various EMEA Servicing organisations (Bench Service, Field Service, Customer Care, Training & Support, Distributor Field Service Coordinators, …) and provide them with expertise and user support.
  • You develop and provide built-in reporting to drive management decisions, monitor, evaluate and improve service performance:
    • Propose, create and maintain dashboards and reports that track performance.
    • Deliver informative, well-organized reports on project status and selected project topics by using analytical expertise to evaluate, improve and support cross-functionally.
    • Capture service teams needs and translates these into dashboards (eg. PowerBI).
  • You ensure the user base is up to date with new features, enhancements and changes to the system.
  • You are responsible for the data quality, migration and maintenance. This includes;
    • Assisting with the migration from older systems and of old processes.
    • Creating new processes and their associated reporting.
    • Monitoring, improving and ensuring data quality and integrity.
  • Collaborate with internal and external customers and stakeholders in EMEA and other regions..
  • You lead and contribute to regional cross-functional activities and projects.
  • You work within the whole EMEA region. About 20% of your time will be spent abroad.
  • You have at least a first experience in a comparable role.
  • You can show a demonstrated knowledge and experience with Management Systems (Service Management System, ERP, CRM’s …)
  • My client adheres to 4 core values and looks for these in their employees:
    • Integrity
    • Care
    • Quality
    • Creativity
  • You have experience working with systems and tools that impact Service and CRM system (ServiceMax, SAP, SFDC, databases,…)
  • You have a demonstrated knowledge of project management disciplines, methodologies and tools .
  • You can lead and manage multiple projects and project teams.
  • Your presentation and didactic skills are without question.
  • You are process orientated.
  • You possess an excellent knowledge of written and spoken English and you are operational in, at least, one additional EMEA language.
Organisatie- en afdelingomschrijving

For a client in the medical sector, I am currently recruiting a Service Management System Expert.


In this very varied role, you guide the rollout of a new, EMEA-wide, service management system. You will assess and analyse the needs of the different business units (Mainly Field Service and Customer Care, but other services will be involved). You draw up the working procedures and guidelines, communicate with the external supplier to implement required changes. You report your findings to the management and set up dashboards to easily follow up on the state of affairs. You are the guru for this new tool and you are the person who organises trainings for the key and end users. In short: You ensure the end-users get a tool adapted to their needs.

  • An innovative working environment, where you can really make a difference.
  • An international and multicultural working environment, encompassing the entire EMEA region.
  • An attractive salary, including bonuses and extralegal package.
Heb je nog vragen?
Philip Nijns Business Unit Manager Istorm Antwerp +32 476 21 09 42
Vast contract
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