L3 Support Engineer



You will mainly focus on providing 3rd line support for incidents, problems, reporting and monitoring for cases where 1st or 2nd line team was not able to solve the issue at hand.

Typical Tasks:

  • Incident handling
  • Operational management, configuration and troubleshooting of client OS, applications and O365 (Exchange, SharePoint, Teams,…) (3th Line Support)
  • Interaction with customers (including VIP customers)
  • Writing work instructions for 1st and 2nd line
  • Training of team members
  • Administering Microsoft Office 365

Required Skills and experience:

  • Expert knowledge/troubleshooting of Microsoft products (Windows 10, O365 (Exchange, SharePoint, Teams, …))

  • Mac OS knowledge is a plus.

  • Proficient in creating PowerShell scripts (VBScript or Win Batch would be an asset)

  • Proficient knowledge of Azure

  • Basic knowledge of SCCM/ Intune

  • Basic knowledge of Trend Micro and O365 Security (ATP, Cloud App Security,…)

  • Basic knowledge of Application packaging and testing

  • Basic knowledge of Networking (TCP/IP)

  • Microsoft Certifications are an added value

Personality and Values:

  • Excellent team player

  • Communicative and assertive

  • Committed to quality

  • Methodical and able to treat several problems autonomously.

  • Very good troubleshooting and problem-solving skills.

  • Customer minded

  • Sense of responsibility and self-initiative

  • Perseverance

  • Dutch verbal and writing skills (mandatory)

Organisatie- en afdelingomschrijving

iStorm Projects is the IT Consulting practice powered by the Select Group. Above all iStorm Projects is a human adventure in an ever-changing technological world. Our goal is to focus on the well-being of our consultants by putting them in the center of every IT projects. Invest in our Human Capital via trainings, competence management and career path is also part of our DNA.

iStorm Projects – Powered by genuine people paving the way to digital success. Aanbod

Besides a competitive salary package and challenging assignments at Belgian top companies, iStorm Projects offers to his consultants:

  • Dedicated training possibilities & a tailor-made Personal Development Model (PDM).
  • The opportunity to keep track of new technologies & trends.
  • The opportunity to expand & share your knowledge in your specialization area.
  • Enthusiastic colleagues who share your passion.
  • Great company events.
  • A competitive salary and extralegal benefits according to your experience (Car and fuel card, group- and hospitalization insurance, expense allowance …)
Heb je nog vragen?
Sarah Bovy Human Capital Developer Istorm Projects +32 2 612 80 10
L3 Support Engineer Vacature informatie
IT Infrastructure
Project sourcing
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