IT Support Engineer

BrusselsIConsulting

Functieomschrijving

Responsibilities:

  • Should have outstanding organization and communication skills;

  • Ensures that Support Services meet (or exceed) internally prescribed Service Level Agreements (SLAs);

  • Works closely with the Service Delivery Manager to ensure smooth escalations, close working relationships and effective end-to-end customer assistance;

  • Creates a customer-centric culture for all areas of responsibility and the IT department as a whole;

  • This position also requires mobility, international travel being necessary;

  • Responsible for new employees on-boarding – preparing the workplace, accounts, explaining basic internal company systems;

  • Various internal platforms administration;

  • Actively involved in all IT related purchases (phones, laptops, desktops, monitors, printers and consumables, servers, upgrades, various software);

  • Basic Printers, WAN and LAN maintenance (router configuration, cleaning printers, replacing printer cartridges and clearing paper jams, replacing broken LAN or phone cables or connectors);

  • Keep track of and add to internal inventory systems of all new and existent IT equipment.

Profiel

Working knowledge of information technology infrastructure including:

  • Various operating systems: Windows 10
  • Networking: TCP/IP, wired and wireless networks configuration, VPNs;
  • PC Hardware configuration & diagnostic;
  • Network peripherals: multi-functional printers, scanners etc;
  • Networking services and protocols: DHCP, DNS, SMTP, IMAP, Pop3 (nice to have);
  • Services: Antivirus Software, Windows Active Directory, Office 365 Administration;
  • Previous Experience with a Service Desk Solution like 4ME will be considered an advantage;
  • Strong internal customer orientation;
  • Strong improvement orientation;
  • Strong process orientation;
  • Excellent oral and written communication required in NL,FR,ENG;
Organisatie- en afdelingomschrijving

iStorm Projects is the IT Consulting practice powered by the Select Group. Above all iStorm Projects is a human adventure in an ever-changing technological world. Our goal is to focus on the well-being of our consultants by putting them in the center of every IT projects. Invest in our Human Capital via trainings, competence management and career path is also part of our DNA.

At iStorm Projects, you will definitely find IT Performance by genuine people!

Aanbod

Besides a competitive salary package and challenging assignments at Belgian top companies, we also offer:

  • Elaborate training possibilities & a Personal Development Plan (PDP).

  • The opportunity to keep track of new technologies & trends.

  • The opportunity to expand & share your knowledge in your specialization area.

  • Enthusiastic colleagues who share your passion.

  • Entertaining events.

  • A competitive salary and extralegal benefits according to your experience (Car and fuel card, group- and hospitalization insurance, expense allowance …)

Heb je nog vragen?
Sarah Bovy Human Capital Developer Istorm Projects +32 2 612 80 10
IT Support Engineer Vacature informatie
73446
IT Infrastructure
Project sourcing
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