Functieomschrijving
The Service desk 1st and 2d line support role is key in being the first point of contact for customers contacting the client to report requests, issues and incidents related to the client Computer Systems, Applications and Services.
Within the Customer Support Team, you will report to the Customer Support Manager. You will closely work with the client customers, and operation colleagues

Profiel

Level 1&2 customer support related to technical issues and queries involving the client Computer Systems, Applications and Services
Quickly and accurately determine incident scope and impact
Correctly logging incidents and requests in Service Desk ticketing system, categorising, and prioritising them in line with the client procedures
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Following faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
Track issues to resolution, ensuring timely and appropriate ticket closures
Technical services and support Microsoft related products, Network solutions/technologies, EDI, Oracle Database, Jira, Java Enterprise application
Diagnosing system errors and other issues
Maintain compliance with all company policies and procedures
Identify and escalate situations requiring urgent attention
Maintain and develop own knowledge and skills to assist with first time fault resolution
System documentation maintenance and review in Confluence

Organisatie- en afdelingomschrijving
iStorm Projects is the IT Consulting practice powered by the Select Group. Above all iStorm Projects is a human adventure in an ever-changing technological world. Our goal is to focus on the well-being of our consultants by putting them in the center of every IT projects. Invest in our Human Capital via trainings, competence management and career path is also part of our DNA.

iStorm Projects – Powered by genuine people for digital success.

Aanbod
You receive an attractive salary package with many extra-legal benefits (company car, meal vouchers, insurance,…). All this in a fascinating work environment where you have many opportunities for development.

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*Deze functie staat open voor iedereen. Ongeacht gender, seksuele geaardheid, origine, filosofische of religieuze overtuiging, leeftijd of handicap.

Nassira Riad +32 492 47 18 78

Ref nummer: 112061

Specialisatie: IT Infrastructure

Contract type: Project sourcing

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