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Day-to-day Tasks:

  • Monitor and propose improvements for Customer application and IT operational platforms
  • Ensure a good level of performance of the operational platforms and Customer applications
  • Responsible for establishing business relationships to enable efficient delivery of ICT services
  • Establish and monitor with the business the expected Service Levels
  • Measure and report on IT Services
  • Act as team leader, manages priorities and workload, set objectives and evaluate
  • Direct collaboration with operations and development teams to make sure that service level agreements (SLAs) are guaranteed
  • Monitor capacity and resources in a multi-disciplinary environment
  • Ensure a relationship of quality and trust with the internal clients
  • Ensure application consistency, operational change management, incident management, problem management, crisis management, operational configuration management
  • Communicate about IT services within the organization
  • Plan and schedule operational maintenance and service windows
  • Technical Analysis and report on incident.
  • 5 to 10 years proven experience in IT environment and in Service Delivery / Application Manager.
  • Technical expertise in Application Management, with knowledge of various files and transactional formats (exemple XML, JMS) and technologies (Rest API)
  • Experience with Dashboarding tools (Kibana)
  • IT Service Management experience (ITIL knowledge is a plus)
  • Experience in managing a team
  • Written and verbal communication skills.
  • Languages: FR, ENG, (NL)
  • Personality : analytical, structured, assertive, solution oriented, problem solver, critical thinking, customer oriented, time management
  • Master degree in Computer Science, engineering or related field/experience
Organisatie- en afdelingomschrijving My client is a leading IT company in its market.
They are looking for an experienced  application management and incident handling. 
You ll be responsible for the day-to-day delivery of the IT operations for our Customers; application maintenance, incident and problem management for Customer Service team and Production Team.
You acts as a primary contact person for the Business, organizes and manages the team capacity and priorities, and plays a central role in the business continuity.
The  team is composed of two analysts and one dispatcher of incidents.Aanbod If you  are passionate about the challenges and opportunities brought by technology and innovation , this opportunity is for YOU! 
- Contract full time ( CDI) 
Heb je nog vragen?
quentin lauwers Senior Recruitment Consultant, specialized in IT Analyst & Project management profiles Istorm Brussel 0489 26 03 11
IT - functioneel
Vast contract
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