Application Support Engineer



In our organisation, you will join the Support Level 2 group as an IT Support Engineer and Technical Analyst, you will be responsible of the business applications, the corporate software and the infrastructure.
Additionally, you will be partly responsible for incident management on service desk level.
Hence, this function requires a broadly skilled person with senior experience as a first line service desk employee, an IT-system support engineer and an application support engineer in second line support.

The function includes activities for the following processes compliant with the best practices given by the ITIL Framework:

  •  Provide product support to all systems and manage all requests for systems and assist to resolve all issues and perform regular troubleshoot on all network issues and analyze all system logs. 
  •  Incident management: analysis of incidents in close collaboration with back office teams: identification, resolution, closure. 
  • Problem management: operate as a problem manager to find and address root-causes of incidents, logging, identification, follow-up with support Level 3 groups. 
  • Follow up on service quality of systems and applications. 
  • Provide onsite support operations at the client side. 
  • Work closely together with the back office teams for optimal performance and understanding of the different information systems and applications.

Expectations / Skills: 

  • High proficiency in languages French, Dutch and English is a must. 

  • Very good knowledge of MS Office 365 services (MS Word, MS Excel, MS Visio, MS Outlook, MS Project). 

  • Proven knowledge in development tools MySQL and COBOL. 

  • Experience with working in Agile-Scrum and tools such as JIRA or Zenhub. 

  • Knowledge of ITIL. 

  • Professional experience as a Service Desk Analyst / Administrator. 

  • Understanding of network protocols: TCP/IP, DNS, HTTP, (s)FTP, VPN, DNS. 

  • Strong in communication, stress resistant and flexible. 

  • Interact with the technical suppliers and the Support Level 3 groups. 

  • Become the functional and business analyst of the Business Applications. 

  • Become the infrastructure Single Point of Contact. 

  • ITIL foundation certificat is a big plus! 

Organisatie- en afdelingomschrijving

iStorm Projects is the IT Consulting practice powered by the Select Group. Above all iStorm Projects is a human adventure in an ever-changing technological world. Our goal is to focus on the well-being of our consultants by putting them in the center of every IT projects. Invest in our Human Capital via trainings, competence management and career path is also part of our DNA.
iStorm Projects – Powered by genuine people paving the way to digital success.


Besides a competitive salary package and challenging assignments at Belgian top companies, iStorm Projects offers to his consultants:

  • Dedicated training possibilities & a tailor-made Personal Development Model (PDM).
  • The opportunity to keep track of new technologies & trends.
  • The opportunity to expand & share your knowledge in your specialization area.
  • Enthusiastic colleagues who share your passion.
  • Great company events.
  • A competitive salary and extralegal benefits according to your experience (Car and fuel card, group- and hospitalization insurance, expense allowance …)
Heb je nog vragen?
Sarah Bovy Human Capital Developer Istorm Projects +32 2 612 80 10
Application Support Engineer Vacature informatie
IT Infrastructure
Project sourcing
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