Third Level Support Engineer


Functieomschrijving As part of the global CSO Access team of 20+ people, reporting to the CSO Access Manager, you will offer technical support to worldwide customers (operators & integrators) in order to validate solutions and win projects.
Furthermore, you will be the direct point of contact for customer questions and issues reported for our devices and will assist them towards a full solution.
  • Deliver and coordinate the support to the sales channels worldwide;
  • Deliver support in order to resolve escalated problems from all channels;
  • Assist in pre-sales consultancy tasks, check and test network designs for new and existing projects;
  • Determine problem causes (hardware and software);
  • Determine, analyze and describe problems;
  • Train colleagues and customers on latest software and hardware evolutions.
  • Bachelor or Master in Electronics or Computer Sciences;
  • Minimum 5 years of experience in telecom/enterprise environments;
  • Fluent in English (both verbal & written);
  • You are stress resistant, flexible, client oriented and you have good communication skills
  • You have a passion for network environments based on routing & switching;
  • You have a very solid knowledge of voice environment and protocols (ISDN, VoIP, SIP, SBC, etc.) using VoIP phones and Voice emulator, as well as voice debugging methodologies.
Organisatie- en afdelingomschrijving An international company who offers a full suite of products and services to address your network needs for today and tomorrow.
For over 20 years our client has been driving innovation in network systems.
They provide open, trusted and innovative network connectivity and enable their customers’ success by delivering high value-added software-driven solutions.
Our client has a culture of empowerment, trust and openness with their employees.Aanbod
  • Permanent job in an enthusiastic team in Leuven (part of a global team);
  • Direct interaction with the expert-cells from our customers (Orange, Proximus, Vodafone, Telefonica, …);
  • Deep-dive options into network protocols, close collaboration with RD teams;
  • Competitive salary extended with a bonus , company car, meal vouchers, group insurance, …;
  • Flexible teleworking;
  • A future horizon going beyond Routing & Switching services with extensions possible towards Voice/SIP, virtualization techniques, SD-WAN, …
*Deze functie staat open voor iedereen. Ongeacht gender, seksuele geaardheid, origine, filosofische of religieuze overtuiging, leeftijd of handicap.
Heb je nog vragen?
Ellen Smets Lead Consultant Office 016660094
Third Level Support Engineer Vacature informatie
Techniek - elektriciteit/elektronica
Vast contract
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